Return & Refund Policy
At Langlema, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a simple and hassle-free return process.
1. Free Returns Within 30 Days
We offer free returns and exchanges within 30 days of receiving your order. Items must be unused, in original condition, and in their original packaging.
2. No Restocking Fees
We do not charge any restocking fees for returns or exchanges.
3. Return Shipping Costs
If the return is due to our error (e.g., wrong item, damaged product), we will cover the return shipping costs. For all other returns, customers are responsible for return shipping.
4. How to Start a Return
To initiate a return or exchange, please contact us with your order number and reason for return:
Email: [email protected]
Phone: (408) 346-6130
We will provide you with return instructions and a return address.
5. Refund Timeline
Once we receive and inspect your return, refunds will be issued to your original payment method within 5–10 business days. You’ll receive a confirmation email once your refund is processed.
6. Non-Returnable Items
For hygiene and safety reasons, opened or used perfumes cannot be returned unless they arrived damaged or defective.
Need help? We’re always happy to assist.
Contact us:
📧 [email protected]
📞 (408) 346-6130